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The issue was marked as resolved following the player’s confirmation of receiving the winnings. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
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At the moment, Caspero focuses on deposit-based promotions (100% up to $1,500 + 150 free spins + 1 Bonus Crab). While Anjouan isn’t as strict as MGA or UKGC, independent reviewers currently rate Caspero as a legitimate and generally safe operator. Caspero is owned by NovaForge LTD and licensed by the Anjouan gaming authority.
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