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The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed.
That is why we always check these when reviewing casinos. To view the casino’s user reviews, navigate to the User reviews part of this page. However, there is currently no User feedback score for this casino. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
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The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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